Cancellation policy

Cancellation Policy

Last updated: November 2026

All ONYX Shreds purchases are one-time purchases. We do not sell subscriptions, so you will never be charged again automatically after you place an order.

Cancelling an Order

If you need to cancel an order, contact us at support@onyxshreds.com with your order number as soon as possible. Orders that have not shipped yet can be cancelled for a full refund. Once an order has shipped, our Return and Refund Policy applies.

Contact Us

Email: support@onyxshreds.com
Hours: Monday - Friday | 9AM - 5PM EST